Terms of service

General Terms and Conditions

Table of Contents

  1. Scope
  2. Prices and Payment
  3. Shipping and Delivery
  4. Formation of the Contract
  5. Right of Withdrawal
  6. Redeeming Promotional Vouchers
  7. Retention of Title
  8. Warranty
  9. Alternative Dispute Resolution
  10. Governing Law

1) Scope

1.1 These General Terms and Conditions ("Terms") of Paul Hochreiter-Grundnig ("Seller") govern every contract entered into between a consumer or business customer ("Customer") and the Seller concerning any goods and/or services listed in the Seller's online shop. Any terms proposed by the Customer are expressly rejected unless the Seller has agreed to them in a separate written statement.

1.2 Contracts for the supply of vouchers are likewise subject to these Terms, unless the parties agree otherwise in writing.

1.3 For purposes of these Terms, a "consumer" is any individual who enters into the transaction for reasons unrelated to a trade, business, or independent professional activity.

1.4 A "trader" (or "business customer") means any natural person, legal entity, or partnership with legal capacity acting in connection with their commercial or professional activity when entering into the transaction.

2) Prices and Payment

2.1 Unless the product listing says otherwise, stated prices are final prices inclusive of statutory VAT. Any shipping charges are shown separately in the relevant product listing.

2.2 Payment may be made through any method offered in the Seller's online shop.

2.3 For deliveries outside the EU, the Customer may incur extra costs beyond the Seller's control — for example, bank transfer or currency conversion fees, or import duties and taxes. Similar transfer-related costs may also apply even for deliveries within the EU if the Customer pays from a non-EU country.

2.4 For credit card payments, the invoice amount becomes due immediately once the contract is formed. Card payments are handled through Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland ("Stripe"), which may run a credit check and decline this payment method if the result is unfavorable.

2.5 For payments made through PayPal, PayPal (potentially working with third-party payment providers) processes the transaction. Where the Seller offers PayPal-based options that involve the Seller advancing payment terms to the Customer (such as purchase-on-account or installments), the Seller assigns the corresponding payment claim to PayPal or its named payment partner. Before accepting this assignment, PayPal or its partner will run a credit check using the transmitted data, and the Seller may refuse the chosen payment method if that check comes back negative. If approved, the Customer must settle the invoice within the agreed timeframe or installment schedule, paying only PayPal or its named partner to validly discharge the debt. Regardless of the assignment, the Seller remains the point of contact for questions about goods, delivery, shipping, returns, complaints, withdrawals, and credit notes.

2.6 For payments through Shopify Payments, the transaction is processed by Shopify International Limited, Victoria Buildings, 2nd floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland ("Shopify"). Available Shopify payment options are listed in the Seller's shop. Shopify may rely on additional payment service providers, which could carry their own terms disclosed separately to the Customer. More information is available at https://www.shopify.com/payments.

2.7 For payments through Klarna, the transaction is handled by Klarna Bank AB, Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"; see https://www.klarna.com/international/). Klarna's terms are available at https://scarccity.com/pages/payments.

3) Shipping and Delivery

3.1 Unless agreed otherwise, goods are shipped within the Seller's stated delivery area to the address the Customer provides. The address entered during checkout applies, except that for PayPal payments, the delivery address on file with PayPal at the time of payment governs instead.

3.2 If the courier returns the shipment to the Seller because delivery to the Customer failed, the Customer covers the cost of the failed delivery attempt — unless the Customer validly exercised the right of withdrawal, the failure was outside the Customer's control, or the Customer was only temporarily unable to accept delivery and the Seller had not given reasonable advance notice of the delivery.

3.3 In-person pickup is not available due to logistical constraints.

4) Formation of the Contract

4.1 Items and descriptions shown in the Seller's online shop are not binding offers from the Seller; they are an invitation for the Customer to make an offer.

4.2 The Customer places a binding offer by adding chosen goods or services to the shopping cart, completing the checkout steps, and clicking the button that finalizes the order.

4.3 The Seller has up to five days to accept that offer, and may do so by:

  • sending a written or electronic order confirmation (letter, fax, or email) — receipt by the Customer is what counts; or
  • shipping the ordered goods to the Customer — receipt of the goods is what counts; or
  • requesting payment from the Customer after the order is placed.

If more than one of these occurs, the contract is formed at whichever happens first. If the Seller does not accept within this five-day window, the offer is treated as declined, and the Customer is released from it.

4.4 Where the Customer pays via PayPal, the transaction is handled by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), under PayPal's User Agreement (https://www.paypal.com/de/legalhub/paypal/useragreement-full?locale.x=en_DE), or, for Customers without a PayPal account, under PayPal's terms for guest payments (https://www.paypal.com/de/legalhub/paypal/privacy-full?locale.x=en_DE). When a PayPal payment option is used, the Seller's acceptance of the Customer's offer takes effect the moment the Customer clicks the order-completion button.

4.5 After the contract is concluded, the Seller retains the text of the contract and sends it to the Customer in text form (email, fax, or letter) once the order has been submitted. The Seller does not otherwise make the contract text available. Customers who created an account before ordering can view their order details anytime, free of charge, by logging into their account.

4.6 Before finalizing an order, the Customer can review the entered information on screen — enlarging the browser display can help spot mistakes — and can correct any entry using the keyboard or mouse at any point before clicking the button that submits the order.

4.7 Contracts may only be concluded in the English language.

4.8 Orders are processed and communicated primarily by email through automated systems. Customers must ensure the email address given at checkout is correct and able to receive messages, including making sure spam filters do not block emails from the Seller or from third parties handling the order on the Seller's behalf.

5) Right of Withdrawal

5.1 Consumers have a statutory right of withdrawal.

5.2 Full details are set out in the Seller's separate withdrawal instructions.

5.3 This right does not apply to consumers who, at the time the contract was formed, were not citizens of an EU member state and whose sole residence and delivery address were outside the EU.

6) Redeeming Promotional Vouchers

6.1 Vouchers the Seller issues at no cost, for a limited time, as part of a promotion, and which cannot be bought ("promotional vouchers") may only be used in the Seller's online shop within the stated validity period.

6.2 Certain products may be excluded from a voucher promotion if the voucher's terms say so.

6.3 Only one promotional voucher may be applied per order.

6.4 The order value should be at least equal to the voucher's value; any unused balance is forfeited and not refunded. If the voucher doesn't cover the full order, the Customer can pay the remainder using another available payment method.

6.5 (Note: your original numbering skips a sub-point here — 8.4 jumped straight to 8.6 — I preserved that gap as written.)

6.6 Voucher balances cannot be paid out in cash and do not accrue interest.

6.7 If the Customer withdraws from an order that was paid, in whole or in part, with a promotional voucher, the voucher is not reinstated.

6.8 Promotional vouchers may only be used by the person named on them and may not be transferred to someone else. The Seller may, but is not required to, verify that the person redeeming a voucher is entitled to do so.

7) Retention of Title

Where the Seller delivers goods before receiving full payment, ownership of those goods remains with the Seller until the purchase price is paid in full.

8) Warranty

8.1 Except where these Terms state otherwise, the statutory rules on liability for defects apply. For contracts involving the delivery of goods, the following also applies:

8.2 Where the Customer is a business customer:

  • the Seller decides how to remedy any defect (repair or replacement),
  • claims for defects in new goods expire one year after delivery,
  • defect-related claims do not apply to used goods,
  • providing a replacement does not restart the limitation period.

8.3 The limitations in 8.2 do not apply to:

  • claims for damages or reimbursement of expenses,
  • cases where the Seller knowingly concealed a defect,
  • goods incorporated into a building in line with their normal use, where that use caused the defect,
  • any obligation the Seller has to provide updates for digital products under contracts for goods with digital elements.

8.4 For business customers, statutory limitation periods for any recourse claims remain unaffected by the above.

8.5 Where the Customer is a consumer, any obvious shipping damage should be reported to the carrier immediately and the Seller informed as well; failing to do so does not affect the Customer's statutory or contractual rights regarding defects.

9) Alternative Dispute Resolution

The Seller is not required to, and does not intend to, take part in dispute resolution proceedings before a consumer arbitration or mediation body.

10) Governing Law

All legal relationships between the parties are governed by Austrian law, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only to the extent it does not remove protections guaranteed by mandatory law in the country where the consumer habitually resides.